Privacy Policy

tidy-av.co.uk is the website of Tidy AV Limited. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

We collect the following data:

  • Identity Data (First Name, Last Name, Email Address, Phone Number, User Name,)
  • Transaction Data (Products and services you have purchased from us)
  • Contact Data (First Name, Last Name, Email Address, Phone Number, Billing Address, Shipping Address, Email Address)
  • Usage Data (IP address, Login data, Browser Type, Browser Version, Time zone, Location, Operating system and other devices you use to access this website.)
  • Marketing Data (First Name, Last Name, Email Address, Your preference in receiving marketing from us, Weather you have opened our marketing emails (emails contain tracking pixels), the date, time and location you accessed any our pages)
  • We do not collect or store financial data (You are redirected to a third party service provider who deals with payment processes.)
  • Heath Data (In relation to your glasses prescription)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or apply to purchase any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards.
  • Contact us or make a complaint.
  • Use or view our website via your browser’s cookies.
  • Sign up to our email newsletter

How will we use your data?

We collect your data so that we can:

Purpose / Activity Type Lawful basis of processing
Register you as a customer Identity Data
Contact Data		 Performance of a contract with you.
Processing and deliver your orders Identity Data
Transactional Data
Contact Data
Health Data
Marketing Data		 Performance of a contract with you. Necessary for our legitimate interests in providing an effective service. Necessary to comply with a legal obligation.
Improve our website functionality & performance Usage Data Necessary for our legitimate interests to improve website functionality, performance, study how customers are using our website and products and to help grow our business.
Suggest additional products that we think you might like Usage Data
Identity Data
Transactional Data
Marketing Data		 Necessary for our legitimate interests to improve customer satisfaction and to help grow our business.
Contact you with special offers and other products and services we think you might like Usage Data
Identity Data
Transactional Data
Marketing Data		 Necessary for our legitimate interests to improve customer satisfaction and to help grow our business.

When we processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We securely store your data at Cloud Above data centres where are website is hosted.

We will keep your:

Identity Data for ten years
Transactional Data for ten years
Contact Data for ten years
Health Data for ten years
Marketing Data for ten years

Once this time period has expired, we will delete your data by removing it from our servers.

Marketing

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please unsubscribe using the link in any of our marketing emails.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@tidy-av.co.uk

Call us at: 01704 823308

Or write to us: Tidy Av Ltd, Goodyear Business Park, Mawdesley, L40 2QP

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

We uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Saving items that you have added to your shopping cart or shortlist

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – We uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – We uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Tidy AV website may contain links to other websites. Our privacy policy applies only to our website, if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

tidy-av.co.uk keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12th November 2023.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@tidy-av.co.uk

Call us at: 01704 823308

Or write to us: Tidy Av Ltd, Goodyear Business Park, Mawdesley, L40 2QP

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that tidy-av.co.uk has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.